Privacy Policy
Last updated: 18 June 2025
1. Who we are
Mawdle3D (“we”, “our”, “us”) is a family-run 3-D printing business based in England. We design, print and ship custom items, models and accessories through our website and marketplace storefronts (e.g. Etsy, eBay). This policy explains how we collect, use, share and look after your personal data when you interact with us online or offline.
2. The data we collect & why
| Data category | Typical examples | Why we need it (GDPR lawful basis*) |
|---|---|---|
| Identity | Name, username, order number | To set up your account, process orders, prevent fraud (Contract / Legitimate Interest) |
| Contact | Email, phone, billing & delivery address | To send order confirmations, ship items, customer support (Contract) |
| Payment | Card details (handled by VISA/Stripe/PayPal), transaction ID | To take payment and issue refunds—card data never hits our servers (Contract / Legal Obligation) |
| Technical | IP address, browser type, device, pages viewed | To keep the site secure, measure performance, fix bugs (Legitimate Interest) |
| Marketing preferences | Newsletter opt-in status | To send you updates you asked for (Consent) |
| User-generated | Product reviews, messages, photos you upload | To display feedback and handle enquiries (Consent) |
* Under the UK GDPR and Data Protection Act 2018.
3. How we collect it
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Directly from you: checkout forms, emails, support chats, social-media DMs, Feedback.
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Automatically: cookies, server logs, analytics tags.
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Third-party marketplaces: details marketplaces provide when you place an order.
4. Who we share it with
| Recipient | What they get | Reason |
|---|---|---|
| Payment processors (Stripe, PayPal etc) | Payment & anti-fraud data | Secure card handling |
| Couriers (Royal Mail, Evri, DPD) | Name, address, phone/email | Shipping & tracking |
| Website & email hosting (WordPress, Fasthosts, Cloudflare) | Technical logs, email metadata | Site security, mail delivery |
| Marketplace platforms (Etsy, eBay) | Order data you gave them | Fulfilment & support |
We never sell your data. We only let third parties use it for the job we hired them to do and they must keep it confidential.
5. Cookies & analytics
We use lightweight, privacy-friendly analytics (no personal profiling) plus essential cookies that keep the shopping cart working.
6. How long we keep it
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Orders & invoices: 7 years (UK tax law).
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Customer support emails: 2 years after last contact.
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Newsletter list: until you unsubscribe (every email has a one-click opt-out).
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Analytics logs: anonymised after 14 days.
After these periods we delete or anonymise the data.
7. Security
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All traffic is encrypted (HTTPS).
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Back-office access protected by MFA.
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Payment details handled by PCI-DSS-compliant providers only.
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Regular patching and penetration-test scans.
No system is 100 % bullet-proof, but we treat security as non-negotiable and review controls at least annually.
8. Your rights (UK GDPR)
You can:
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Access the data we hold on you.
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Correct inaccurate or incomplete data.
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Erase data (“right to be forgotten”) when we no longer need it.
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Restrict or object to processing.
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Port data to another provider.
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Withdraw consent at any time for anything based on consent (e.g. marketing).
To exercise any right, email us at admin@mawdle3d.co.uk. We’ll respond within 30 days. If you’re not happy with our reply, you can complain to the UK Information Commissioner’s Office (ico.org.uk).
9. International transfers
All primary servers sit in the UK or EEA. If a service provider stores data elsewhere, we use standard contractual clauses or an adequacy decision to keep the transfer lawful.
10. Children
Our products are family-friendly, but our site is not aimed at kids under 13. We don’t knowingly collect children’s personal data without parental consent.
11. Third-party links
The site may link to YouTube clips, design repositories, etc. We’re not responsible for their privacy practices—check their policies before sharing data.
12. Changes to this policy
We’ll post any updates here. If the changes are significant we’ll email customers with an opt-out option.
13. Contact us
Data Controller:
Mawdle3D
Hampshire, UK
Email: admin@mawdle3d.co.uk
Need clarity or want to invoke a right? Drop us an email—no legal-speak required.